Support
How can we help?
Read the answers below, or email support@polarisbody.com for help.
How do I get started?
Open Polaris in your phone or computer browser and sign in with Google. It’s free in early access. Tell Coach about your goals, schedule and any aches. Polaris plans training, food and recovery together. Ask Coach when you want help understanding your plan.
How do I change my plan?
Tell Coach what you need in plain words, such as “Make sessions shorter.” It may ask a quick question first, then propose changes to your training, food targets or rehab. It explains each change and why. Nothing changes until you tap Accept.
How does Physio work?
Tap where it hurts on the 3D body map. Physio offers a best guess, not a diagnosis, and a rehab plan that fits your training. It is not medical advice or a replacement for your physio or doctor.
Can I bring my workout history?
Yes. Export your workout history from Hevy or Strong as a CSV, then import the file into Polaris.
How do I turn off usage analytics?
Open Plan, then Privacy → Share usage analytics. See the privacy page to learn what we collect and how we use it.
How do I delete my account?
In the app, add #account to the address and tap Delete my account and data. Your account data, including usage analytics stored with us, is removed right away. Contact support to delete the copy of usage analytics at Mixpanel. We’ll remove that copy within 30 days.